At Vaughn Hosts, we strive to ensure you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a flexible return and refund policy.
Returns
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You can return any item within 14 days from the date of receipt of your order.
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To initiate a return, please contact our customer support team at [email protected] to obtain a return authorization and instructions.
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The item must be unused, in its original condition, and in the original packaging. Any damaged, used, or altered items will not be eligible for return.
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Return shipping costs are the responsibility of the customer, unless the item received is damaged or incorrect.
Refunds
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Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed and applied to the original payment method or in the case of cash on delivery, will be credited to your account. Refunds may take up to 10 business days to be reflected in your account, depending on your bank or payment provider.
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Please note that any shipping charges associated with the original order are non-refundable.
Exchanges
If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will do our best to accommodate your exchange request based on availability. If we are unable to fulfill your exchange, we will issue a refund for the original item.
Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]